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Frequesntly Asked Questions



Order Status
  • Has my order shipped?
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

  • My order never arrived.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Myenie Art Studio for assistance.

  • An item is missing from my shipment.
Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. Please note most artwork ships in separate boxes, rarely can more than one piece of art or giclee ship in the same package (unless it is smaller and of like size). If your packages each show a status of "delivered", please contact Myenie Art Studio for assistance.

  • How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

  • How do I return my product?
Please read the Return Policy for information on returning an item. Please contact Myenie Art Studio if you need more information on returning an item.

  • I received the wrong product.
If you feel that you have received the wrong product, please contact Myenie Art Studio within 72 hours of receiving the product.

  • When will my order ship?
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Please allow 3 to 4 weeks for production of a Giclée print. Please allow 2 to 3 weeks for an original painting that has not yet been through the Giclée scanning / proofing process. Shipments are sent out two to three days a week and every effort is made to ship out all orders within 3 business days of completion.

Shipping
  • Do you ship to my country?
All orders are shipped by United States Postal Service. At this time Myenie Art Studio will only ship orders within the United States.

  • What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that your order will not be shipped until payment has been received from you.

  • When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Your in stock order will be shipped shortly after your payment is received. Please allow 3 to 4 weeks for production of a Giclée print. Please allow 2 to 3 weeks for an original painting that has not yet been through the Giclée scanning / proofing process.

Return and Privacy Policies
  • What is your Return Policy?
At Myenie Art Studio, your COMPLETE SATISFACTION IS GUARANTEED! Please read the Return Policy for information on returning an item. Please contact Myenie Art Studio if you need more information on returning an item. Thank you.

  • What is your Privacy Policy?
We value your privacy. Please view the Myenie Art Studio Privacy Policy for complete details on how Myenie Art Studio uses the information collected.

  • Is your web site secure?
All purchases made on this web site using a credit card are processed by automatically encrypting your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest standard in Internet security commercially available).

Damage During Shipment
Satisfaction Guarantee

Pricing and Billing
  • Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as the brick and mortar studio which is located in Texas.

  • When will my credit appear on my account?
Credits usually take 7-10 business days from the time your item has been received.

  • When will my credit card be charged?
Your credit card will be charged within 24 hours of ordering your artwork item(s).





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